Dear Valued Patients and Customers,
As the concerns around COVID-19 continue, we want to ensure that our patients health, safety and comfort remain as our utmost priority. To ensure this, we would like to communicate our role and responsibilities on how we will navigate the situation.
Contact lenses can be ordered online through our website and eyeglasses can be delivered to you based on each case, urgency and request. Should you have any questions or concerns, please do not hesitate to contact our management team at email@example.com.
On behalf of the management and team at Kodak Lens Vision Centres, we would like to thank you for your continued support and loyalty. We always look forward to seeing you again and understand if you need to make any changes to any upcoming appointments during this time.
Taylor, Customer Service Manager of Kodak Lens Vision Centres
As you are likely aware, the COVID-19 Coronavirus strain is making its way around the world. At Kodak Lens Vision Centres, we are taking steps to help prevent the spread of the virus to help protect our patients, team and the community.
If you are scheduled for a routine eye exam and are feeling unwell with symptoms such as fever, sore throat, cough, sneezing or difficulty breathing or have been in close contact with someone with those symptoms please refrain from attending any appointments or accompanying patients to their appointment.
Please contact us to let us know if you are unable to attend your appointment.
If you are experiencing an ocular emergency AND are feeling unwell, please call us to inform of your symptoms prior to arrival at the clinic.
We have implemented heightened cleaning regimens including the frequent disinfection of frequently touched surfaces and we have added additional hand disinfectant dispensers throughout the clinic. Our team is keeping up with updates from from Health Canada to ensure that we are taking appropriate precautions as new information becomes available.
If you are visiting us, we ask that you help keep the environment as safe as possible for our other patients as we have a large number of elderly patients who are at an increased risk of suffering serious effects should they contract COVID-19 or even the common flu.
Upon arrival at our clinic, we ask that you disinfect your hands by washing and or by using hand sanitizer which is readily available throughout the clinic. Please repeat this process should you touch your eyes, nose or mouth. We thank you in advance for your cooperation!
The Toronto Public Health (TPH) and the Minister of Health have made recommendations that business and organizations do their part to help mitigate and slow the spread of this virulent disease.
While TPH and Public Health Ontario (PHO) both report that there is no Community Spread of the virus in Toronto, Kodak Lens Vision Centres is taking a proactive and preventative approach to keeping our patients, customers and team safe.
As a reminder, please take a moment and read through these everyday actions that will help you remain healthy:
We have also provided some links below to resources from Toronto Public Health, the Public Health Ontario and WHO (their advice to the public) with the latest information:
TPH Novel Coronavirus (COVID-19): https://www.toronto.ca/…/diseases-medications-…/coronavirus/
WHO Coronavirus disease (COVID-19) Outbreak: https://www.who.int/emergen…/diseases/novel-coronavirus-2019
PHO Coronavirus Disease 2019 (COVID-19): https://www.publichealthontario.ca/…/resp…/novel-coronavirus
Government of Canada (COVID-19): https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html